The same request, different businesses
Two management companies can receive the same kind of request and handle it differently. They may use different vendors, assign decisions to different people or require different information before taking a step.
Put the knowledge where the work can use it
Property details and vendor preferences provide context. The team’s maintenance procedure describes how to handle the work. Suitable connections allow the workflow to retrieve information and perform the steps it is permitted to take.
Decide who keeps it current
A useful setup needs a home for changing facts and an owner for the procedure. If a vendor changes or a team responsibility moves, the maintained source should reflect that change.
Test the business rules
Representative examples should check more than whether the words read well. Does the workflow use the right information? Does it notice what is missing? Does the decision reach the right person? Those questions make the company context practical.